They didn't want to acknowledge the shut down issue because people might then have asked - Hey! why is my 2 year old phone randomly shutting itself down? That d

They didn't want to acknowledge the shut down issue because people might then have asked - Hey! why is my 2 year old phone randomly shutting itself down? That doesn't seem like it should be happening to a 2 year old phone - maybe you guys should fix that, by, say, replacing the battery.