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> The problem is they didn't tell anyone they were doing it. That’s called design. You have to make the decisions yourself. Customers are paying you to do tha

> The problem is they didn't tell anyone they were doing it. That’s called design. You have to make the decisions yourself. Customers are paying you to do that, not present them with a million checkboxes. Apple deserves a lot of criticism but this is a complete non issue. Having your phone slow down instead of shutting randomly down when the battery can’t supply the proper current is the best choice for the customer in pretty much every conceivable situation. There are a lot of other decisions they are making on your behalf without warning you. And that’s how it should be.

dirtydroog 7y ago
Or, you know, the OS could have displayed a prompt screen to the user telling them that the battery needed to be replaced.
swsieber 7y ago
Personally, I'd like to know when I can just fix something instead of getting an entirely new one. "This thing is mysteriously slow, so I guess I'll get a new one" is much more profitable for apple, and more user hostile than "You're phone is slow because the battery is old. It' x% slower now than at purchase". So in my view, it's a dark pattern.
function_seven 7y ago
No need for checkboxes. Or offloading decisions on the customer. It's simple. Don't hide what you're doing. Either a notice in the UI, or even a press release at minimum. Something.
- xmprt 7y ago
  There are probably thousands of design decisions that go into making a phone like this. Who is supposed to decide which ones get a notice and which ones don't? Apple probably already has some sort of organization that deals with these communication issues. Is this fine a reasonable punishment for getting one thing wrong?
  - kbenson 7y ago
    > Who is supposed to decide which ones get a notice and which ones don't? The ones that change a feature after the phone is sold when that feature was prominently marketed to consumers is a safe minimum threshold for what you need to notify your customers of. If they changed it after 6 months because of a battery design flaw, there would be a class action lawsuit for false advertising. Natural processes that all batteries exhibit that cause them to degrade are fine, and nothing to get up in arms about, but a third party "fixing" the problem for you without letting you know they did so (or giving you the option to opt out) is both not expected, and for many people, not wanted. It's like buying some high-end car with a supercharger, and a few years later you take it in for a service and the service technicians "helpfully" disable your supercharger because it can sometimes cause problems in some circumstances now that the engine is more worn and the tolerances aren't as tight, but decide it's not worth telling you. That might be something you want, but ultimately you should get that choice.
    - xmprt 7y ago
      Upgrading a phone is changing a feature. For example, an update that added features to the control center but sacrificed some accessibility. Would you want Apple and other phone manufacturers to stop shipping updates? Because if what you propose goes into legislature there's a non-zero chance that will happen.
      - kbenson 7y ago
        Changing is not the problem, unless that change removes functionality that was marketed as a feature. > Because if what you propose goes into legislature there's a non-zero chance that will happen. It's already covered. Apple was hit with a class-action[1] about this very thing, and France is fining them, as this submission notes. That's it working as expected, and it hasn't stopped updates from rolling out (but it might have stopped some specific portions of updates that people wouldn't have liked, who knows). Either companies are to be held accountable for what they say when they are selling you something, or they aren't. I prefer a world where they are. 1: https://appleinsider.com/articles/19/10/16/apple-hit-with-new-iphone-throttling-class-action-in-california https://appleinsider.com/articles/19/10/16/apple-hit-with-ne...
layoutIfNeeded 7y ago
Did the phone become fast again when put on charger? If not, then they deserve the punishment.

dirtydroog 7y ago

Or, you know, the OS could have displayed a prompt screen to the user telling them that the battery needed to be replaced.

swsieber 7y ago

Personally, I'd like to know when I can just fix something instead of getting an entirely new one. "This thing is mysteriously slow, so I guess I'll get a new one" is much more profitable for apple, and more user hostile than "You're phone is slow because the battery is old. It' x% slower now than at purchase". So in my view, it's a dark pattern.

function_seven 7y ago

No need for checkboxes. Or offloading decisions on the customer. It's simple. Don't hide what you're doing. Either a notice in the UI, or even a press release at minimum. Something.

xmprt 7y ago
There are probably thousands of design decisions that go into making a phone like this. Who is supposed to decide which ones get a notice and which ones don't? Apple probably already has some sort of organization that deals with these communication issues. Is this fine a reasonable punishment for getting one thing wrong?
- kbenson 7y ago
  > Who is supposed to decide which ones get a notice and which ones don't? The ones that change a feature after the phone is sold when that feature was prominently marketed to consumers is a safe minimum threshold for what you need to notify your customers of. If they changed it after 6 months because of a battery design flaw, there would be a class action lawsuit for false advertising. Natural processes that all batteries exhibit that cause them to degrade are fine, and nothing to get up in arms about, but a third party "fixing" the problem for you without letting you know they did so (or giving you the option to opt out) is both not expected, and for many people, not wanted. It's like buying some high-end car with a supercharger, and a few years later you take it in for a service and the service technicians "helpfully" disable your supercharger because it can sometimes cause problems in some circumstances now that the engine is more worn and the tolerances aren't as tight, but decide it's not worth telling you. That might be something you want, but ultimately you should get that choice.
  - xmprt 7y ago
    Upgrading a phone is changing a feature. For example, an update that added features to the control center but sacrificed some accessibility. Would you want Apple and other phone manufacturers to stop shipping updates? Because if what you propose goes into legislature there's a non-zero chance that will happen.
    - kbenson 7y ago
      Changing is not the problem, unless that change removes functionality that was marketed as a feature. > Because if what you propose goes into legislature there's a non-zero chance that will happen. It's already covered. Apple was hit with a class-action[1] about this very thing, and France is fining them, as this submission notes. That's it working as expected, and it hasn't stopped updates from rolling out (but it might have stopped some specific portions of updates that people wouldn't have liked, who knows). Either companies are to be held accountable for what they say when they are selling you something, or they aren't. I prefer a world where they are. 1: https://appleinsider.com/articles/19/10/16/apple-hit-with-new-iphone-throttling-class-action-in-california https://appleinsider.com/articles/19/10/16/apple-hit-with-ne...

layoutIfNeeded 7y ago

Did the phone become fast again when put on charger? If not, then they deserve the punishment.