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>or to make sure you're getting work that doesn't touch on the right metrics. What? The metrics should be distilled from the overall company/org/team goals and
by allset_ 7y ago
>or to make sure you're getting work that doesn't touch on the right metrics.
What? The metrics should be distilled from the overall company/org/team goals and mission and if you're working on things that don't align with those of course you're not going to have a good performance review.
- gravitas 7y agoThink more subtly - if you need to meet a metric/goal of 50% of your time on phone calls and 50% on tickets, a manager who wants to tank your metrics will game the system to feed you less than needed to make your metric on one or the other. Just because a metric exists does not mean it's applied fairly or evenly to all employees.