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The problem with planning obsolescence in this manner is that different people use their devices differently and have different expectations, both of which make
by beloch 7y ago
The problem with planning obsolescence in this manner is that different people use their devices differently and have different expectations, both of which make their devices go obsolete at different times.
An ancient phone that hasn't had an OS update in years still has a good shot at being able to handle texts and phone-calls. If that's all a user wants from it, it's not obsolete until it becomes so old it can't talk to their carrier's network. This is the sort of user who might not be afraid of replacing batteries.
Another user might want to do a fair bit with his phone and be just barely satisfied with the quickness of the interface when he first gets his device. A couple of updates, with their associated bloat, might reduce the speed of the interface enough that the phone becomes, as far as this user is concerned, ready for the junkpile.
If you're making the phones these two users are buying, how do you choose an expiration date? If you put it somewhere in between the above two extremes, one user will angrily bin their phone long before the expiration date and place no further trust in such dates, or your brand, while the other user, knowing how long his phones typically last, might not even buy a phone with such a short official lifetime.
Expiration dates are for milk and eggs. What users want is for the makers of the products they're using to commit to meeting their needs for a reasonable time period. People understand that hardware goes obsolete, but are less understanding when companies provide software updates that have so much bloat that devices become progressively less capable and effectively lose features. People get mad, and rightfully so, when companies refuse to sell repair parts and actively sue anyone making third-party parts.
- winternett 7y agoThen perhaps companies should price these devices accordingly to correspond with flawless performance during a pre-specified time period. Right now, if we spend $1,000 on a new XXXYZ Phone, there is no commitment to flawless and essential updates from the company. As they release new devices each year pretty much, it would be in a company's (shareholder-driven) best interests to encourage their user base to upgrade each time a new device is released. This tends to drive the need to intentionally degrade older devices via updates for industry leading companies, by driving annual revenue upwards on a more predictable schedule.
- beloch 7y agoIf a company raises their prices and commits to spending more on software updates, users are going to buy a similarly spec'd phone that's cheaper. Their perceived value of software updates is "free". It's arguable that many manufacturers already have wide enough profit margins on their devices that they could easily spend more on software, but choose not to specifically for the reasons you mention. Artificially accelerated obsolescence is a key part of many manufacturers' business models. What needs to happen is for consumers to start looking at devices in terms of cost/lifetime rather than just the up-front cost. This would necessarily involve placing value on repairability and software updates that don't degrade performance. Phone designs are practically runway fashion now though, and seem deliberately designed to frustrate such a shift in consumer sensibilities.