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I really don't understand why they can't just stop selling the hardware but continue supporting the app and introduce a way to move data from it to one of their
by kjakm 7y ago
I really don't understand why they can't just stop selling the hardware but continue supporting the app and introduce a way to move data from it to one of their other products. They're a big enough company they can shoulder the cost of this. In fact - it should be considered an investment in not losing future business. Failing to do it just shows disdain for their customers.
- sbarre 7y agoI'll never understand why they won't invest even a small amount to provide basic data export (make it a CSV!) of whatever customer data they have. Most people won't use it, but for those who want it, they can have it.. Someone should start a "service shutdown customer data export as service" business.. :-)