> a legal battle with a phone manufacturer will cost much more than the phone itself You'd only need to do it once to set a precedent, and everyone can get the

> a legal battle with a phone manufacturer will cost much more than the phone itself You'd only need to do it once to set a precedent, and everyone can get their phones fixed or replaced. The problem is that the law applies to the retailer, not to the manufacturer. As I didn't buy my phone direct, I'd have to get the retailer to replace it, and as I went to a high street retailer who is suffering from competition from Amazon etc, and closing branches, it feels bad to give the problem to them. If I'd bought the phone from the manufacturer direct, from Amazon, or from a phone network, I'd gladly go ahead with the action because those retailers would have enough clout that the manufacturer would care about loosing their business.