4 ms·

They don't. According to Tesla that feature was enabled by mistake and never paid for. Whether you believe Tesla, is another matter but it's not like they remo

by kjksf 7y ago

They don't. According to Tesla that feature was enabled by mistake and never paid for. Whether you believe Tesla, is another matter but it's not like they remove features people paid for.

Hamuko 7y ago
>They don't They don't think it's a good idea but they do it regardless?
- dsfyu404ed 7y ago
  Nobody ever got fired for doing exactly what the process said they should. Someone in the chain that handled this ticket probably just didn't realize this was a case of broken process that would lead to a newsworthy bad outcome so they didn't escalate it and instead did what the process told them to. Maybe there was a perceived bigger fire to fight that day or something. It's really hard to build a support system that is highly averse to any perceived risk or monetary loss to the company without having things like these slip through the inevitable cracks in your processes.
  - jsight 7y ago
    +1- and so many companies have gotten themselves in trouble for this. Some employee follows a policy blindly (even when it shouldn't apply or should be escalated) and then the PR blows up...
  - JohnFen 7y ago
    > Someone in the chain that handled this ticket probably just didn't realize this was a case of broken process that would lead to a newsworthy bad outcome All the more reason to avoid Teslas and any other equipment that can be modified remotely after the sale.
taneq 7y ago
If I believe Tesla thought that is the case, it's still an unholy PR trainwreck to do this. Who signed off on it?
overgard 7y ago
Business 101: if you give someone something, even by accident, it's NEVER going to end well if you try to take it back. You have two options: accept it as a sunk cost, or lose the customer forever.
- JohnFen 7y ago
  > or lose the customer forever. And probably lose several future customers as well.

4 ms·

They don't. According to Tesla that feature was enabled by mistake and never paid for. Whether you believe Tesla, is another matter but it's not like they remo

by kjksf 7y ago

They don't. According to Tesla that feature was enabled by mistake and never paid for. Whether you believe Tesla, is another matter but it's not like they remove features people paid for.

Hamuko 7y ago
>They don't They don't think it's a good idea but they do it regardless?
- dsfyu404ed 7y ago
  Nobody ever got fired for doing exactly what the process said they should. Someone in the chain that handled this ticket probably just didn't realize this was a case of broken process that would lead to a newsworthy bad outcome so they didn't escalate it and instead did what the process told them to. Maybe there was a perceived bigger fire to fight that day or something. It's really hard to build a support system that is highly averse to any perceived risk or monetary loss to the company without having things like these slip through the inevitable cracks in your processes.
  - jsight 7y ago
    +1- and so many companies have gotten themselves in trouble for this. Some employee follows a policy blindly (even when it shouldn't apply or should be escalated) and then the PR blows up...
  - JohnFen 7y ago
    > Someone in the chain that handled this ticket probably just didn't realize this was a case of broken process that would lead to a newsworthy bad outcome All the more reason to avoid Teslas and any other equipment that can be modified remotely after the sale.
taneq 7y ago
If I believe Tesla thought that is the case, it's still an unholy PR trainwreck to do this. Who signed off on it?
overgard 7y ago
Business 101: if you give someone something, even by accident, it's NEVER going to end well if you try to take it back. You have two options: accept it as a sunk cost, or lose the customer forever.
- JohnFen 7y ago
  > or lose the customer forever. And probably lose several future customers as well.