It depends upon how the outsourcing is managed. By outsourcing you're adding extra complexity, unknowns and unmeasureables to the problem - increasing the vari

It depends upon how the outsourcing is managed. By outsourcing you're adding extra complexity, unknowns and unmeasureables to the problem - increasing the variety in cybernetic terms. Unless you have a sufficiently good way of managing that additional complexity you're going to get into trouble, which in business terms means overruns or in the worst case failure of the enterprise. See Ashby's law for details.