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They used the equivalent of the thumb system. Many people give 5 stars, or 1 star. There are some that give in between. Many places consider anything less than
by ixwt 7y ago
They used the equivalent of the thumb system. Many people give 5 stars, or 1 star. There are some that give in between. Many places consider anything less than 5 star to mean there was a problem (Uber, Amazon, reviews for phone support).
- t-writescode 7y agoDo you have statistics on that? I’m not sure I believe you, given Amazon ratings seem to have quite a broad range, so the pattern is established. edit: specifically, that people only give 1 or 5 stars
- ixwt 7y agoNo, it's anecdata. A lot of stuff I see tends to have a large amount of 5s and 1s. There is often 2-4s, but the amount is very often less than 5s or 1s. It's mostly just looking at trends. A few things I've purchased from Amazon come with a little advertising slip that says "if this product is anything less than 5 stars, let us know what we can do to make it better!" I've seen plenty of stories from people complaining that their less than 5 star reviews got removed for X reason (often because it's "dishonest"). Maybe that'll be my next learning exercise: scraping the count of reviews from Amazon to support this hypothesis.
- gknoy 7y agoIt might be that people are less motivated to take the effort to rate something if it was "meh, okay" -- whereas a 1 or 5 star rating is something you might want others to know about, so they can see/avoid the show.