I feel the same way (about the principle). There is no justification for not having an easy online cancellation option. That kind of tactic used to solely be t

I feel the same way (about the principle). There is no justification for not having an easy online cancellation option. That kind of tactic used to solely be the domain of companies with no faith on their product. They expected low retention so it made sense to add an extra step where they could hard sell, knowing that a reliable percentage of the population has a hard time saying no to a human.