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The problem is companies that treat support as a cost center. A healthy company mines the hell out of it for feature discovery and product improvement. These
by ethbro 7y ago
The problem is companies that treat support as a cost center.
A healthy company mines the hell out of it for feature discovery and product improvement.
These people are literally continually talking to your customers about what their actual pain points are!
- koheripbal 7y agoThe problem is that that data is incredibly hard to mine.