The author of the article (and, presumably, most businesses) are living in the past. I work in an open-plan office in a place that makes heavy use of the lates

The author of the article (and, presumably, most businesses) are living in the past. I work in an open-plan office in a place that makes heavy use of the latest collaboration software, and it works great. There is virtually no use of email or IM internally. Just persistent chat and collaboration with Teams.