From what I've heard their customer service for paid customers seems to be fine. No first hand experience though because I've also heard that if anything goes w

From what I've heard their customer service for paid customers seems to be fine. No first hand experience though because I've also heard that if anything goes wrong they tend to shut down and ban all your Google accounts - that seems to be the main thing people here seem to warn about anyway. And when that happens there's no way you're going to get to talk to anyone who can help you.