I think the email was badly worded and poorly orchestrated, but I'm not convinced that the intent was to spread fear, or even necessarily to upsell. If you wer

I think the email was badly worded and poorly orchestrated, but I'm not convinced that the intent was to spread fear, or even necessarily to upsell. If you were Cloudflare and detected a sudden increase in traffic classified as malicious/non-human to a site you look after, would you notify your customer? If so, how, and would you try and offer a way of remediating? @levelsio shares another screenshot here: https://twitter.com/levelsio/status/1225155622607323139/photo/1 https://twitter.com/levelsio/status/1225155622607323139/phot.... "From my experience, if your business is not in following category: ecommerce, website with booking engine, online news, fintech, this bot traffic will not likely to affect your business" does not come across to me as an attempt to upsell. Again, as for CDT not responding and support not having access the the report... this is clearly sloppy and should be addressed by Cloudflare, as it's not a good customer experience. But if it was a proper attempt by Cloudflare to spread fear to upsell services, wouldn't you expect it to be a little more... organised?