> What happened to actually communicating with users to learn more about how they use the product? https://www.nngroup.com/articles/first-rule-of-usability-don

> What happened to actually communicating with users to learn more about how they use the product? https://www.nngroup.com/articles/first-rule-of-usability-dont-listen-to-users/ https://www.nngroup.com/articles/first-rule-of-usability-don... "watch users as they attempt to perform tasks"