4 ms·

I was looking to buy the xps 15 or the 13. Dell's return policy, however states: > Restocking Fees: Unless the product is defective or the return is a direct r

by mnm1 7y ago

I was looking to buy the xps 15 or the 13. Dell's return policy, however states: > Restocking Fees: Unless the product is defective or the return is a direct result of a Dell error, Dell may charge a restocking fee of up to 15% of the purchase price paid, plus any applicable sales tax. That'd be close to $700 on a $3000 laptop if one ends up not liking it. The sales rep in the chat said it wouldn't apply unless the unit was damaged but that's not what their official policy states. With such an unfriendly return policy, I will not even consider them. Lenovo has no restocking fees although they seem unable to ship out anything in less than many months. I guess it's back to Apple until some other company that cares about consumers decides to make a mostly Linux compatible laptop. My experiences with most laptops running Linux is that they don't work for long. I had no idea the customer service and policies were so bad at Dell (or Lenovo).

acd10j 7y ago
Why can't you test this machine out in Store, You do know that once a Machine is returned they cannot sell the machine again as brand new but only as refurbished. I think for a low volume/low margin product 15% restocking fees is justified. Free Return if their is no defect in product is not a norm in countries apart from Europe and USA.
- mnm1 7y ago
  And which store would that be?
robocat 7y ago
I read that as 15% of (purchase price paid + sales tax). > That'd be close to $700 So your calculated purchase price was close to $5000 including sales tax on your $3000 laptop? Disclaimer: I own a 2018 XPS15 running Ubuntu which has been very reliable for me.
- mnm1 7y ago
  $450 (15%) plus $270 (9% tax... can't imagine why they would keep the tax or even if it's legal but that's what their policy says) equals $720. The tax is just under 9% but I rounded up. Maybe it's reliable, maybe it's not. I'm not paying $700 or even $450 for the privilege of finding out.
turndown 7y ago
You believe you should be allowed to privately test out a $3k laptop, and be able to return it for any reason, free of charge? You are being unreasonable here; I encounted this situation a lot of in the phone industry and could never understand the entitlement. FWIW, I've been using a 2016 XPS 15 and have never had a problem with Linux I did not do to myself.
- mnm1 7y ago
  Both Lenovo and Apple offer this, so yeah I believe that because the competition offers it and frankly is the standard for a product that can only be ordered online. That doesn't make me entitled, it just makes me a picky shopper. And frankly, at $3000 to $5000 a machine, why shouldn't I be able to test it? Do you buy a car sight unseen too? The ridiculous position is the one you advocate, to expect people to drop a small fortune on a laptop sight unseen, without the ability to test it. That's ludicrous and absurd and the reason Dell won't be getting my money.
  - turndown 7y ago
    If you're interested in a hands-on, you can go to a BestBuy or another store and do so there. Nobody owes you anything to get your money, other than a product. The only reason you're allowed to test drive anything is because they really want you to buy the car. Many companies simply will not care as much about guaranteeing the penny pinchers buy their products. In all reality, you are the exact type of customer I seek to avoid - the largest amount of work for the least amount of benefit. And just so know you - going from picky shopper to entitled does not require fitting through the eye of a needle. While what you're arguing isn't entitlement, your posts reek of it.
    - mnm1 7y ago
      It's not on display at BestBuy or anywhere else that I know of. But you're saying I should just buy any old piece of garbage or else I'm entitled? I don't think you understand the meaning of the word "entitled" then.

by mnm1 7y ago

acd10j 7y ago

Why can't you test this machine out in Store, You do know that once a Machine is returned they cannot sell the machine again as brand new but only as refurbished. I think for a low volume/low margin product 15% restocking fees is justified. Free Return if their is no defect in product is not a norm in countries apart from Europe and USA.

mnm1 7y ago
And which store would that be?

robocat 7y ago

I read that as 15% of (purchase price paid + sales tax). > That'd be close to $700 So your calculated purchase price was close to $5000 including sales tax on your $3000 laptop? Disclaimer: I own a 2018 XPS15 running Ubuntu which has been very reliable for me.

mnm1 7y ago
$450 (15%) plus $270 (9% tax... can't imagine why they would keep the tax or even if it's legal but that's what their policy says) equals $720. The tax is just under 9% but I rounded up. Maybe it's reliable, maybe it's not. I'm not paying $700 or even $450 for the privilege of finding out.

turndown 7y ago

You believe you should be allowed to privately test out a $3k laptop, and be able to return it for any reason, free of charge? You are being unreasonable here; I encounted this situation a lot of in the phone industry and could never understand the entitlement. FWIW, I've been using a 2016 XPS 15 and have never had a problem with Linux I did not do to myself.

mnm1 7y ago
Both Lenovo and Apple offer this, so yeah I believe that because the competition offers it and frankly is the standard for a product that can only be ordered online. That doesn't make me entitled, it just makes me a picky shopper. And frankly, at $3000 to $5000 a machine, why shouldn't I be able to test it? Do you buy a car sight unseen too? The ridiculous position is the one you advocate, to expect people to drop a small fortune on a laptop sight unseen, without the ability to test it. That's ludicrous and absurd and the reason Dell won't be getting my money.
- turndown 7y ago
  If you're interested in a hands-on, you can go to a BestBuy or another store and do so there. Nobody owes you anything to get your money, other than a product. The only reason you're allowed to test drive anything is because they really want you to buy the car. Many companies simply will not care as much about guaranteeing the penny pinchers buy their products. In all reality, you are the exact type of customer I seek to avoid - the largest amount of work for the least amount of benefit. And just so know you - going from picky shopper to entitled does not require fitting through the eye of a needle. While what you're arguing isn't entitlement, your posts reek of it.
  - mnm1 7y ago
    It's not on display at BestBuy or anywhere else that I know of. But you're saying I should just buy any old piece of garbage or else I'm entitled? I don't think you understand the meaning of the word "entitled" then.