> The customer - the Iowa Democratic Party - probably needs to bear at least part of the blame for this. They bear most of the fault. The event they run is an

> The customer - the Iowa Democratic Party - probably needs to bear at least part of the blame for this. They bear most of the fault. The event they run is an every-4-year organizational nightmare run almost entirely by volunteers. It is akin to running a bunch of small conferences in synchrony, which is not something people really normally do. It is entirely possible to get it right - it isn't super difficult, just a lot of work. But changing the rules, inserting the (bad) app, changing the phone numbers involved in the backup plan shortly beforehand... this process was doomed before they started. I'm not defending the app - I really really don't think they should be heading down this path - but the app failure was as much shoddy planning and training was it was about the app. (And I do hope this kills the caucus - far past time for it to go.)