Absolutely. I think that it's a necessity for businesses to periodically review their processes and see how 'tool x' fits in, and whether it can fit better. Fil

Absolutely. I think that it's a necessity for businesses to periodically review their processes and see how 'tool x' fits in, and whether it can fit better. Filling in the gaps or improving workflows can unlock treasure troves of hidden value that are often left unnoticed. Fortunately, I think awareness about what is possible in that department is growing and that we'll see a lot more focus (rather, jobs) on such optimizations over the next 5-10 years.