Traditional mortgage lending is actually a great example of 'adapt the business to the process'. Whereas you used to have local branch managers approving mortga

Traditional mortgage lending is actually a great example of 'adapt the business to the process'. Whereas you used to have local branch managers approving mortgages who knew their customers, now you have a credit score (and a thousand other metrics) and the job of the people in the branch/on the phone is to help their customers tailor their mortgage applications to meet the computer's requirements. It's literally the reverse of how it used to work.