To be fair, most businesses never designed their processes and don't really have a need to be "different" from other companies. And if you've ever tried to buil

To be fair, most businesses never designed their processes and don't really have a need to be "different" from other companies. And if you've ever tried to build a single system for more than one client, you know how frustrating little, tiny differences between companies can be. At least big differences can be charged as a new module!