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One way to think about it is this: if having good UI in internal enterprise tools was a competitive advantage, companies would move to having good UI.
by bane 7y ago
One way to think about it is this: if having good UI in internal enterprise tools was a competitive advantage, companies would move to having good UI.
- kumarvvr 7y agoIt is a competitive advantage. A good, consistent UI would make people at-least not hate their job when it comes to handling SAP systems. See, using an SAP system requires a lot of unnecessary cognitive load, so much to remember, so much to digest. So un-intuitive. I am sure people would be more productive with a UI that is not complete crap.
- zerkten 7y agoNeither of these things are directly connected to the SAP relationship with your company. The people feeling the pain from the bad user experience are multiple steps removed, and generally powerless to do anything. When they complain, they get presented with an improve UI versus implement thing that auditors need argument. Normal people are going to pick the latter.
- ta999999171 7y agoIt's a competitive advantage in ONE category. If your business model is being a gatekeeper who requires expensive training and long adoption periods just for users to do basic shit, and then never switch because they think ALL software is that complicated to learn, then.... What I'm trying to say is, the intricacy is intentional. They thrive on their consultant/contractor money. No one will make a trillion dollars disrupting them. But they will be disrupted.