> Steve Jobs (paraphrased): The customer doesn't know what they want, until we've shown them. Systemd aside, I really dislike the whole "Henry Ford said users

> Steve Jobs (paraphrased): The customer doesn't know what they want, until we've shown them. Systemd aside, I really dislike the whole "Henry Ford said users would want a faster horse" Can we please stop trotting this platitude out every time a controversial new change is made? This narrative is just an excuse for pigheadedness by developers. It can be boiled down to "ignore user complaints, plow ahead with change anyway". Many of the biggest failures were made by people who thought they were the next Steve Jobs. Steve Jobs himself nearly bankrupted Apple by insisting on giving users a computer without a fan, even though nobody asked for that or wanted it.[1] I am convinced that the majority of people who say they are ignoring customers desires are actually wrong, and that we just have a survival bias. [1]: http://www.vectronicsappleworld.com/archives/appleii/0002.php http://www.vectronicsappleworld.com/archives/appleii/0002.ph...