3 ms·

Don't TTY operators explain what's happening upfront?

• _whiteCaps_ 7y ago
  In my experience, yes, they do. I worked as tech support for an ISP and had customers call in for support using a TTY relay. The operator explained it up front, then started the conversation. If I had dropped the call because of that, I'm sure my manager would have been very unhappy.
• LorenPechtel 7y ago
  But think of what it will do to their call times. Many support techs will look at that and drop the call if they can get away with it.