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There is a both a significant overlap and significant difference between bargaining and negotiating. The part of negotiating that is not bargaining includes gai
by QuantumGood 7y ago
There is a both a significant overlap and significant difference between bargaining and negotiating. The part of negotiating that is not bargaining includes gaining rapport, what former FBI Hostage Negotiator Chris Voss calls "tactical empathy".
President Lincoln summed it up best:
"If you would win a man to your cause, first convince him that you are his sincere friend.
"Therein is a drop of honey that catches his heart, which, say what he will, is the great high road to his reason, and which, when once gained, you will find but little trouble in convincing his judgment of the justice of your cause, if indeed that cause really be a just one."
I teach some of the principles of rapport to stand-up comics. For example, do your material until they start ignoring you, then talk to the audience. When they start paying attention, return to your prepared material.