Given the subtitle "Just ask Apple and Ikea", I was hoping for some examples where they tried user innovation and it failed. But the only supportive examples i

Given the subtitle "Just ask Apple and Ikea", I was hoping for some examples where they tried user innovation and it failed. But the only supportive examples in this "article" are two people from the respective companies saying simply "It don't work." Much of the rest of this diatribe seems to be based on the conflation of user-led innovation as focus-group and committee based design.