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I'd argue 100% automation is a space pen while run books are a pencil.
by marcinzm 7y ago
I'd argue 100% automation is a space pen while run books are a pencil.
- notyourday 7y agoYou do not need 100% automation. What you need is a systematic approach to handling problems followed by fixing the root cause. Runbooks came from techops in broadcasting, power plant operations, etc where there was a clear division between operators who pushed buttons, ran cables, etc and those that made decisions about buttons to push and cables to run. Dumb hands + runbooks created "smart hands". If your SRE runs like that it is not SRE. Look at the incident handling: 1. Identify the issue 2. Implement a workaround to restore the service 3. Identify the root cause 4. Implement a fix for the root cause 5. Remove the workaround Runbooks cover 1. and 2.