In the context of docs/"runbooks", my point is you're not saving anything by doing that instead of scripting. You're going to pay for it in the long run when th

In the context of docs/"runbooks", my point is you're not saving anything by doing that instead of scripting. You're going to pay for it in the long run when the docs quickly drift out of date and then people stop trusting them, and the docs have limited value anyway because they're just going to ask for your help in person instead 90% of the time (because that's 10x more effective). Scripts can have similar problems, but they're rapid and testable, so far easier to maintain their integrity. Where judgment is needed, i.e. unique cases, the runbooks won't help much anyway, and its up to the tech lead to work out why that problem happened once they've fixed it, and then either modify the system, or add a new script to fix that particular new problem if it arises again.