Listen to the employees. Anything hampering their work needs to be gotten out of their way, even if it's you. Everything you can do to optimize their job is va

Listen to the employees. Anything hampering their work needs to be gotten out of their way, even if it's you. Everything you can do to optimize their job is valuable. Do they have a trash bin nearby? Is there a draft annoying them? Is there noise coming from somewhere, perhaps a door that never gets closed? Is it annoying when you take phone calls? Bad seat? Password policy? One guy was amazed when, at one time, his two founders came and said they wanted to apologize to him. They had been running past him way too often, and they felt they mist have been annoying him. He hadn't even noticed though... Listen to silence, try to interpret queues. Ask them to elaborate when going silent, please, speak your mind. Often employees won't say something verbally, but can be inferred somehow. Goes silent? Gaze drops? Tiny mouth? Learn to interpret body language. They may not be that telling, but indicative that ypu need to dig out something.