I'd say customer impact, even without regressions. As an example of something that I'm currently working on: - there is a need to add a single link to a page

I'd say customer impact, even without regressions. As an example of something that I'm currently working on: - there is a need to add a single link to a page - some percentage of the customers will not like this change (perhaps 5%), because it links to a non-whitelabeled area of the product - as a result, a list of customers that will be upset has to be assembled, and then each one reached out to, which a different department, that doesn't really care if the link is there or not, has to do I'd say that doing the above will take a month or so. All for a link.