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> I don't know everything about our product so often the best I can do is show them how I would find out the answer. I feel like this is often more helpful tha
by blotter_paper 7y ago
> I don't know everything about our product so often the best I can do is show them how I would find out the answer.
I feel like this is often more helpful than simply giving an answer, and I sometimes feign ignorance on a topic as an excuse to show how I would go about searching for an answer without seeming like an asshole who's going on an unrelated tangent.
- Polylactic_acid 7y agoIt more becomes a problem when I don't even know the direct path to the answer and it becomes "Can you open this file, now open this file, can you console log this value, ok its none of that, check this file" At some point it becomes easier for me to just go back to my computer and find the answer and come back but then I'm doing their work for them.