I signed up for 2 months in late 2018 and later tried to cancel, which was only handled by emailing their support team (no phone number, no cancel button on the

I signed up for 2 months in late 2018 and later tried to cancel, which was only handled by emailing their support team (no phone number, no cancel button on the website, no way to remove my billing details). I emailed them as instructed, but never got anything more than autoreplies from their ticketing system, and kept re-contacting them over the next 2 weeks, even from a separate email incase it was a problem on my end. They finally replied (once) after 2 weeks, and cancelled my account, but had already re-charged me in the meantime. Thus, I contacted them again to remove the second charge, and never heard from them again. I had to resort to initiating a chargeback. I knew they were a dead duck after that experience.