Customer service for G Suite us terrible too. We have a file on Google Drive that cannot be opened, and have been waiting months for support to resolve it. We h

Customer service for G Suite us terrible too. We have a file on Google Drive that cannot be opened, and have been waiting months for support to resolve it. We have backups independent of Google, but, without them, we'd have basically just lost our data, and their support seems to be doing basically nothing. As someone who helps support it in a medium sized business, do not use G Suite in your business.