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We use both Paypal and Stripe for international (worldwide) payments. Most customers seem to prefer Paypal, and Paypal is set up so that we don't have to do any
by shooshoo 7y ago
We use both Paypal and Stripe for international (worldwide) payments. Most customers seem to prefer Paypal, and Paypal is set up so that we don't have to do anything - we just receive an email on purchase, while we need a server in the middle for Stripe.
Paypal is significantly more expensive. Recurring subscriptions are really bad (the "vintage" UI is stuck circa 1999).
But what's really bad is that at some point, after 5 or 6 years of significant usage, someone calls us once at 4.30 PM, gets no answer, and flags us as "suspicious". At that point, we could not retrieve any money for the account, could not call anyone (you cannot contact the fraud team - we'll call you back), and it started a lengthy (like, a couple of months) process where we were asked a lot of previous information in order to unlock the account. I mean, I understand you may want/need more information, but you talk to us first and then, if you do not receive good answers, you lock the account. Our bank charges per year way less than PayPal and gives us an account who knows who we are, comes visit yearly, and whose mobile number I have.
So, even if we still use Paypal by popular demand, I'd rather not.