3 ms·
Stripe. Love the developer friendly aspect, and their customer service is awesome. Due to a misunderstanding[1], they believed our service violated their TOS.
by balls187 7y ago
Stripe.
Love the developer friendly aspect, and their customer service is awesome.
Due to a misunderstanding[1], they believed our service violated their TOS. Stripe offered us a week to migrate AND suggested a competitor that allows those types of Txns.
Luckily, with a message to Customer Support (via Twitter) we resolved the misunderstanding and never had to migrate.
Also worth noting, the issue was addressed on a Saturday.
1: Stripe mistakenly thought we were doing online prescriptions.
- daguava 7y agoDid you have to escalate via twitter or did you try other options first? I'm asking because if twitter was the first escalation and it worked, Great! If twitter was another resort after unsuccessful support.... not so great.
- balls187 7y agoI first went through their online support, but quickly followed up over twitter (which IIRC they handle support issues as well). I felt satisfied with the level of effort I had to put in to resolve the issue.
- pkaye 7y ago> Stripe mistakenly thought we were doing online prescriptions. Can you say what your company was actually selling?
- balls187 7y agoOnline second opinions for Eye Surgeons.