IT is about highly scaled standardized system level engineering of documented verifiable reliable processes in support of even more complicated business process

IT is about highly scaled standardized system level engineering of documented verifiable reliable processes in support of even more complicated business processes that theoretically make, or at least save, profit. The article title is correct in that teens don't know anything about that. Most management personnel don't, either. Although the article contents seem to be that teens are somewhat worse than average at manipulation of UIs. Given stereotypical teen performance at automobile operation, culinary skills, operating romantic relationships, and muscular coordination in general, I'm not sure why anyone is surprised.