You might toss this off as the "buzz" factor, but a possible indicator of layman-users being affected by these subtle frustrations is the surging number of aver

You might toss this off as the "buzz" factor, but a possible indicator of layman-users being affected by these subtle frustrations is the surging number of average users switching to the Mac. And besides, everyone can see lag. My dad uses that term correctly, and he can't even tell the difference between "email" and "outlook".