4 ms·
What happens when the customer contacts you for support and is using the shielded email service. You don't know the "real" email for the account, and the custom
by snowwolf 7y ago
What happens when the customer contacts you for support and is using the shielded email service. You don't know the "real" email for the account, and the customer can't email you from the "shield" email. So you have limited means of verifying they are who they say they are. So how do you for disclose account information to them if you can't be sure they are the account owner?
- derefr 7y agoI assume what Apple would like you to do is to build an "open a support ticket" flow into the app itself, which either asks for the customer's "contact email", or allows correspondence directly through the app. Such in-app support flows are already pretty standard for e.g. mobile carriers' apps, I've noticed.
- progval 7y agoYou send them an email to the address associated with to account with a verification code.