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People posted an excerpt of their manual, it explicitly called "snapshots" a "backup" and customers were surprised when they asked them to restore the snapshots
by speeder 7y ago
People posted an excerpt of their manual, it explicitly called "snapshots" a "backup" and customers were surprised when they asked them to restore the snapshots and only now they explained the snapshots were not backups...
- kaizendad 7y agoAbsolutely! And yet no explicit planning for how they'd reword the manual in the future. That is the root cause of the real problem here -- not that there weren't backups, but that there weren't and the manual said that there were, and there's no plan to fix that!