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I for one am glad they released a factual account and timeline of what went wrong. I don't see it as an attempt to minimize their actions. They even admit that

I for one am glad they released a factual account and timeline of what went wrong. I don't see it as an attempt to minimize their actions. They even admit that they have no clear explanation of the original issue, when they could easily have committed to a stronger theory to make themselves look more competent. Overall I'd much rather read this than a massaged PR apology that keeps us in the dark of what actually happened.

cdubzzz 7y ago
This is the messaged PR “postmortem”. It’s basically a shoulder shrug emoji and takes zero responsibility for the incident. They also failed to address their abysmal responses on Twitter that essentially belittled and poked fun at the affected users. E.g. https://news.ycombinator.com/item?id=22002258 https://news.ycombinator.com/item?id=22002258