>But contractually, we don’t provide a backup product for customers. That may have not been explained clearly enough in our V5 documentation. If you have a sin

>But contractually, we don’t provide a backup product for customers. That may have not been explained clearly enough in our V5 documentation. If you have a single point of failure for data and "snapshots" then you should explain that very clearly to customers. Moreover, as I understand it, competitors like AWS do not have such a single point of failure (ie: EBS Snapshots are on S3 and not EBS) so using the same terminology/workflow is going to cause confusion.