Judging from his comments, I'd wager this wouldn't have blown up if it weren't for his attitude toward the whole situation. His use of smileys coupled with his

Judging from his comments, I'd wager this wouldn't have blown up if it weren't for his attitude toward the whole situation. His use of smileys coupled with his tone leaves the impression of condescension, obliviousness, or apathy toward the people he'd upset.