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I'm well aware of the difficulties with doing business internationally - over 90% of my income comes from outside my borders. I've gotten fraudulent chargeback
by brc 16y ago
I'm well aware of the difficulties with doing business internationally - over 90% of my income comes from outside my borders. I've gotten fraudulent chargebacks and grit my teeth and move on. Sure, selling a $1000 laptop to someone in Nigeria is asking for trouble, but for other countries with strong legal systems and a low incidence of fraud I would seriously question the accepted wisdom of international sales == higher fraud.
So if you don't want to deal out of the country, say you don't. Putting some fine print buried in your website saying 'we only accept wire transfer for international orders above x' but still accepting CC in the cart is bad customer service. It's a crappy experience for the customer and it wastes time for everyone, merchant included. This is my point. Statistically, I bet for delivery to certain countries, the chargebacks would be no different to domestic deliveries in terms of fraud per 1000 sales. The credit cards are there to protect the customer from fraudulent merchants just as much as the reverse.
My point is : either accept the risk (price it in if you have to) or advertise that you don't ship internationally. This is what Zappos does - they want to create an excellent experience, so they only ship within the USA. Don't create a crappy experience for a customer in the off-hand hope that someone might decide to get caught in a bait-and-switch payment scenario.