3 ms·

Sorry, I meant customer support costs, not infrastructure costs.

• AlchemistCamp 7y ago
  How much support to you really need to offer to the free tier, though? I.e. if you had 10,000 more free users and 10 more paid users, would that be a financial loss? It would be a gain for every product I've worked on.
  • Axsuul 7y ago
    It wouldn't be a financial loss but it can hurt your growth. Free users are a huge distraction since what they ask for can be very different from what paying users ask for. As a bootstrapped startup, your goal is probably to get to ramen-profitability as soon as possible so you can quit your job and focus on it full-time. You're not gonna get there fast enough by making free users happy. Paying users are what move the needle.
    • deleted 7y ago
      [deleted]
    • AlchemistCamp 7y ago
      Can't you restrict feature voting (or whatever kind of request prioritization) to paying users? > "your goal is probably to get to ramen-profitability as soon as possible... You're not gonna get there fast enough by making free users happy" But I already have! Making my free users happy has lead to a portion converting to premium and many more sharing my offerings :D
      • Axsuul 7y ago
        That's awesome! There's no one way to do this so if it's working for you, then keep doing what you're doing. Are you running a B2C startup by any chance?
        • AlchemistCamp 7y ago
          It's prosumer. A few customers are businesses, many are freelancers and most are employees.