... I generally think manners require one to give the benefit of the doubt and only nail someone to the wall when you are sure they are not only being an arse b

... I generally think manners require one to give the benefit of the doubt and only nail someone to the wall when you are sure they are not only being an arse but intentionally so. I prefer to err on the side of safety, and never do any crucifying. In the best case scenario, you never respond viciously to someone who was just expressing themselves honestly. In the worst case scenario, you treat the incendiary jerks with unexpected kindness, which usually confuses and annoys them in turn. It's win/win, you see!