Blaming the user when a website doesn't properly convey its message is the 'clear communication' problem. If Quora is smart, they will follow up with some more

Blaming the user when a website doesn't properly convey its message is the 'clear communication' problem. If Quora is smart, they will follow up with some more users with targeted questions on these issues, and if they are common complaints for new users, then they should fix them.