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It's easy to tweet anger at someone, less so in an email, and even less when you need to write,package, address, stamp, and send a letter. Probably cuts out a l
by blackearl 7y ago
It's easy to tweet anger at someone, less so in an email, and even less when you need to write,package, address, stamp, and send a letter. Probably cuts out a lot of the crap and only gets things that matter or what people are really passionate about.
- chmod775 7y agoIt's probably just as easy to send an angry email. But something a public medium like twitter doesn't really allow is subsequent apologies - people are often afraid of admitting guilt publicly. Running a quite large site, we get our share of angry support (email) tickets. Although we don't have to take any shit, we are generally nicer than we have to be ("Please find some mental counseling. Issuing death threats over not getting your ticket answered within two hours is not normal.") and received our share of apologies. We also regularly get shit thrown our way via twitter, but don't expect any apologies there.
- pixelrevision 7y agoTwitter (and in general social media) is probably a good thing to avoid for communication if you are not a large company that can staff up for it. Threads can devolve very quickly into “campaigns”. I would not want to have my medical staff spinning a bunch of cycles with pr related stuff or being subjected to mobs.
- TamDenholm 7y agoCompanies use the same technique if a customer wants to cancel a service from them. A very effective technique to use as a dark pattern in a businss context.
- m463 7y agoI had a gym that required a certified letter to cancel.