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What makes them seem unsympathetic? Are they somehow making the job worse than it has to be?
by bagacrap 7y ago
What makes them seem unsympathetic? Are they somehow making the job worse than it has to be?
- AlexandrB 7y agoFor one, they’re farming the job out to a third-party: Accenture. Hoping to put themselves at arm’s length from any problems that arise. This is standard “late stage capitalism” shit, but I doubt Google would be willing to bring their moderation team in-house and let them interact with their precious engineers - the people who could actually help alleviate some of the stresses the moderators are facing. Conway’s Law[1] applies. In terms of product priorities, the design needs of “contracted moderators” are somewhere below IPv6 support in the product roadmap. [1] https://en.m.wikipedia.org/wiki/Conway's_law https://en.m.wikipedia.org/wiki/Conway's_law