I'm sure all services have similar problems so it's just a matter of picking your poison. The problem is that Google is so synonymous with search that people ha

I'm sure all services have similar problems so it's just a matter of picking your poison. The problem is that Google is so synonymous with search that people have forgotten they're a business. They expect the "best/most relevant" search results. Instead they get biased ones that tend to favor Google. And most will just take that as the best result. And Google does its best to obscure the fact that the search is anything but fair (see also the recent move to blur the lines between paid ad results and organic search results). To most it just looks like the super smart algorithm found exactly what they needed. In reality it just found more Google. So maybe the problem is not necessarily Google but people's expectations. Nobody asks a McDonald's clerk what the best burger is thinking they'll get a fair comparison with Burger King’s offer. They do expect this from a Google search.