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I think their unpublished argument is that they can make money by forcing people to use their own filters by making the argument publicly that they shouldn't ha
by cujo 7y ago
I think their unpublished argument is that they can make money by forcing people to use their own filters by making the argument publicly that they shouldn't have to provide support for people putting consumables that they don't have any quality control over into their machines.
- chrisseaton 7y agoThat seems a little uncharitable.
- swsieber 7y agoIt seems about as charitable as a profit driven corporation, which was being evaluated. On a less snarky note: We've been repeatedly shown that companies act in their own self interest, and put out as cover reasons that are more socially acceptable. But also, I think "restricting consumer choice because their warranty wouldn't cover it" is a terrible reason, and shouldn't be socially acceptable.
- cujo 7y agoI have a hard time believing that GE has been dealing with a lot of warranty claims because people are using after market filters. Couple that with that a filter that runs more than 2x the off-brand one runs, and it looks a lot like a money grab.
- t34543 7y agoYou can’t even really get genuine warranty claims addressed. There’s always a catch: labor not included, part in order, no fridge for 4 days until tech can return.