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Show HN: A no-setup, no-maintenance FAQ-bot for (almost) any website
- yunusabd 7y agoWe came up with the idea while working for a large online fashion retailer, where they were spending a lot of resources building a customer support bot, that basically replicated the contents of their help pages. So we thought, why not use the content that is already on the website, and make it accessible through a conversational interface? Kind of like when you ask a question to Google and get a direct answer in a featured snippet. We added the "almost" qualifier for two reasons: 1. Our scraper needs to be able to extract the contents of your FAQ page. If search engines can index your page, you're probably good to go, but in some cases it doesn't work yet (e.g. dynamically loaded content) 2. Depending on the topic and the format of your FAQs, the quality of the answers can vary. That's why we allow the creation of demos, so you can try how the bot performs on your page.
- jaclaz 7y agoDoes an actual, real, problem exist for which the soluton may be to "translate contents of FAQs (actually FGAs [1]) into a conversation-like interface"? This assumes that the FAQs/FGAs are actually already about what the customer wants to know, which is something that - at least in my experience - never happens. Or, if you prefer, the assumption is that the content is there but that the customer cannot find it, while it seems to me that what - generically speaking - is missing is the actual content. [1] https://jdebp.eu/FGA/fga-not-faq.html https://jdebp.eu/FGA/fga-not-faq.html
- yunusabd 7y agoGood point, that's why we added analytics where we cluster the most common questions and show you the most common unanswered questions, so you can improve your help pages. There's also a (albeit rudimentary) human handover when the question can't be answered.